Follow us!

FREE SHIPPING FOR ORDERES 299+ (UAE)

SHIPPING TO SAUDI ARABIA & OMAN

ORDER NOW - RECIEVE WITHIN 1-2 DAYS

    FAQ

    SHIPPING 

    • How long will it take for my order to arrive? 

    All standard orders will be shipped Three to Four business days of confirmation from our team that they have received your order. We will only ship the entire order out together once the items are ready. 

     

    • Local Express Shipping 

    If you are located in UAE and need to expedite your package, do email us first at online@hanger.ae. We’ll respond within 24 hours. 

     

    • Will I receive customs/import duties? 

    Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges. 

    Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

     

    • How do I place a return or exchange? 

    It’s our goal to ensure you have the best possible experience with us, and so we offer exchange valid for 15 days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item. 

    To return your item, use this LINK and fill the required information ( Order number & email address ).

    allow us to approve your request within two Business Days.

     

    • Do you have refund .

    unfortunately we do not refund to cash or credit cards , but we can refund you the items amount as STORE CREDIT in the form of ( DISCOUNT CODE) with the amount of the product that you Paid .

     

    • If 30 days have gone by since you’ve received the parcel, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. Also please note that shipping cost is not refunded.

     

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is well with the returned item your exchange will be processed, or a credit will automatically be applied and sent to you as a STORE CREDIT ( Discount Code ). 

     

    • Can I return or exchange an item I bought on sale? 

    Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

     

    I think I got the sizing wrong on my order, can I exchange it for a different size? 

    We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size use this LINK to request an exchange .

     

    SIZING 

    • How do I know which size fits me? 

    Please click on the size guide that is on each product page. If you have any specific questions please feel free to contact us at contact@hanger.ae

     

    CURRENCY-AED 

    • Everything on your site is billed in AED? 

    Everything on our site is billed in AED. Thank you for your understanding. 

     

    CARE 

    • How do I care for my DUXTON items? 

    We select and test fabrics to ensure that all garments may be machine-washed easily. That said, please follow the care instructions of each garment.. When in doubt, hand wash always wins. And if you want to use the washer, please place them with similar colors. 

    Our three rules to go by: 

    Hand wash For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight. 

    Wash cold — Wash clothes in cold water, as opposed to warm or hot, and always wait until you have a full load. Hang or lay flat to dry. 

    Steaming and ironing — For everything cupro, turn your garment inside out and iron it on the lowest setting. Spray some water to help straighten out the wrinkles. For everything else, turn your garment inside out and iron it on a medium heat setting. 

     

    Still got questions? Want to say hi?

    Email us: contact@hanger.ae

    Whatsapp us:+971588395783

    OR contact us via live chat in the website page.